Terms and conditions for Wildsugar Wedding Stationery

Payment

Please send a 50% deposit when you place your order. This is non-refundable.

Cancellations

If you wish to cancel after materials have been ordered and work has begun on your order then  Wildsugar reserves the right to keep the 50% deposit and any more money that has been spent on  the stationery to that point. If you need to cancel further along the line , we reserve the right to be paid  for the work finished and materials ordered up to that point.

Please send us an email first, then a written confirmation by post to put a stop on work.

Refunds

Refunds will only be given if the stationery we have produced is faulty.

Proofs

It is the clients responsibility to proof read everthing we send you.The proofs must then be signed by you to say they are correct and sent back to us by post. If you wish to change any copy or find any mistakes after sending the signed proofs back, there will be a small charge for corrections. After corrections are done we will email you the revised proof back, to sign and return to us.If  there are corrections to be done that are Wildsugar's fault, then we will of course correct them free of charge.

Prices

Wildsugar reserves the right to change its prices at any time. Any orders that have already been confirmed will not be affected by any change

Designs

Because the stationery is all handmade there may be slight variations between items.
However this just adds to their uniqueness and handmade charm.
Where printed and patterned papers are used there may be slight variations in the design
on each stationery item because of the way the pattern repeats.
Wildsugar may have to replace materials with similar materials if they suddenly become unavailable.
We will try and find the closest match and will always inform you by phone or email.
If your budget allows, it is a good idea to order all stationery items at the same time.
This is because there can be variations in materials when ordering from suppliers at different times. Wildsugar does not become involved in copyright issues. You must get permission from your Church to reproduce the words to hymns etc..in your orders of service.Your vicar will give you advice about this.
Because there are so many small parts involved in our stationery designs, please keep them away from babies , small children and animals as they could be a hazard.

Delivery

All stationery is sent by Royal Mail Special Delivery - next day - and will need to be signed for.

Wildsugar pack everything up with great care and cannot be held responsible for any damage or loss once the package has left our studio.

All packages are insured by Royal Mail.Contact us via email for details. This insurance does not cover our materials or time however, if you  need to reorder.

For extra insurance on your package please send us an email for details.

Acceptance of terms

By ordering stationery from Wildsugar you have agreed to accept these terms and conditions.

All designs and content of this website are copyrighted to Wildsugar Wedding Stationery .